Customer Services Centers and Hotlines
Service Centre Operation Hour on 9 Feb 2012
Please note that PlayStation® Service Centres will close earlier on 9 Feb 2012. Operation hours are as follow:
| Normal Operation Hours | Resume Normal Operation | |
| TST M-Zone | 11:00 - 20:00 | 11:00 - 18:00 |
| CWB M-Zone | 11:00 - 20:00 | 11:00 - 18:00 |
Operation hours will resume normal on 10 Feb 2012.
For any further enquiry, please contact our customer service hotline: (+852) 2341-2356
You can visit our Customer Service Centres at the following addresses and service hours:
Customer Service Hotline: 2341 2356
| Centre |
Address | Map | Service Hours |
| Causeway Bay |
CWB M-Zone |
11:00 to 20:00, Monday to Saturday |
|
| Tsim Sha Tsui | TST M-Zone Shop 901, 9/F, Carnarvon Plaza, 20 Carnarvon Road, Tsim Sha Tsui, Hong Kong |
|
11:00 to 20:00, Monday to Saturday (Closed on Sunday and Public Holiday) |
| Macau * | RUA DE PEQUIM NO.170-174, EDIF. COM.CENTRO KONG FAT, ANDAR 16, MACAU (* Macau Customer Service Centre doesn’t provide repair service for PlayStation®3 system and its peripheral.) |
|
9:00 to 18:00, Monday to Friday |
Day 1: Product check-in for repair at PlayStation(r) Service Centre (TST M-Zone / CWB M-Zone)
Day 2: PlayStation(r) Repair Centre contact customer for repair status
Day 3 ~ 7: Product under repairing
- Repair Completed and PlayStation(r) Repair Centre will contact customer for pickup arrangement
- Repaired Product ready for pick up at PlayStation(r) Service Centre per customer’s confirmation, usually next day PM after notification.
* Above repair schedule counts on working days only
* PlayStation(r) Repair Centre will contact affected customer should there be repair parts shortage; Repair schedule will be counted from shortage parts arrival to Repair Centre
