Customer Services Centers and Hotlines

You can visit our Customer Service Centres at the following addresses and service hours:

Customer Service Hotline: 2341 2356

Centre	Address	Map	Service Hours
Causeway Bay	CWB M-Zone Shop 1714, 17/F Hang Lung Centre, 2-20 Paterson Street, Causeway Bay, Hong Kong		11:00 to 20:00, Monday to Saturday  (Closed on Sunday and Public Holiday)
Mong Kok	PlayStation® Customer Service Centre 20/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street, Mongkok, Kowloon.		11:00 to 20:00, Monday to Saturday (Closed on Sunday and Public Holiday)
Macau *	RUA DE PEQUIM NO.170-174, EDIF. COM.CENTRO KONG FAT, ANDAR 16, MACAU (* Macau Customer Service Centre provides repair service for PlayStation®Portable and its peripherals only)		9:00 to 18:00, Monday to Friday 9:00 to 13:00 Saturday (Closed on Sunday and Macau Public Holiday)

Day 1: Product check-in for repair at PlayStation® Service Centre (Mong Kok / CWB M-Zone)
Day 2: PlayStation(r) Repair Centre contact customer for repair status
Day 3 ~ 7: Product under repairing
- Repair Completed and PlayStation® Repair Centre will contact customer for pickup arrangement
- Repaired Product ready for pick up at PlayStation® Service Centre per customer’s confirmation, usually next day PM after notification.

* Above repair schedule counts on working days only
*PlayStation® Repair Centre will contact affected customer should there be repair parts shortage; Repair schedule will be counted from shortage parts arrival to Repair Centre