Before submitting a request for Service for your PlayStation® hardware, always be sure to first R.E.P.A.I.R.:
R - Restore: Restore default settings
E - Environment: Change your environment, remove from media cabinet, try different media, try different equipment (TV, router, hotspot, etc.).
P - Power Cycle: Power cycle by unplugging your networking equipment from wall for 2 minutes to reset.
A - Access this Knowledge Center for useful articles to resolve issues.
I - Install the latest System Software Update.
R - Resolved: In most cases these steps can resolve your issue.
