Contact Us

Call Center

For any inquiries include PlayStation® Products, PSN and Warranty services, please contact our Customer Service Hotline.

Country/ Region Customer Service Hotline Operation Hours
Date Time
Hong Kong 2341-2356 Monday to Saturday 10am - 7pm
Taiwan 0809-079-888 Monday to Sunday 10am - 7pm
China 400-810-8166 Monday to Friday
Saturday & Sunday
9am - 9pm
9am - 6pm
Singapore 800-8523-663 Monday to Saturday 10am - 7pm
Malaysia 1-800-81-4963 Monday to Saturday 10am - 7pm
Thailand 66-02-7156100 Monday to Saturday 9am - 5:30pm
Indonesia (Area Code) 1500-323 Monday to Friday 9am - 5pm
Vietnam 1800-588-885 (toll-free)
1900-561-561 (charged)
Monday to Friday
Saturday & Sunday
8am - 9pm
8am - 5pm
Philippines 02-878-7600 Monday to Friday 8:30am - 5:30pm

Service Center

For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).

Country/ Region Service Center Address Operation Hours
Date Time
Hong Kong Unit 1005-06, 10/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street, Mongkok, Kowloon Monday to Saturday
(Closed on Sunday &
Public Holidays)
11am to 8pm
G/F, Dah Sing Life Building, 105 Des Voeux Road, Central, Hong Kong
Taiwan https://www.synvision.com.tw/main/
China http://service.sony.com.cn/Maintenance_Station/2518.htm
Singapore Axis Plus Pte Ltd
33 Ubi Avenue 3, #05-52, Vertex (Tower A),
Singapore 408868
Monday to Friday
(Closed on Public Holidays)
10am to 8pm
Malaysia http://www.sony.com.my/section/servicecentres
Thailand 2126 Kromadit Bldg., 4th Fl., New Petchburi Rd.,
Bangkapi, Huay Kwang, Bangkok 10310, Thailand
Monday to Saturday
(Closed on Sunday &
Public Holidays)
8am to 5:30pm
Indonesia http://www.sony.co.id/section/servicecentres
Vietnam Abacus Tower, 58 Nguyen Dinh Chieu street, Da Kao ward, District 1, Ho Chi Minh city Monday to Friday
(Closed on weekends &
Public Holidays)
8am to 5pm
Philippines 1172 Edsa Balintawak Quezon City beside LRT Balintawak, Southbound Station Monday to Saturday
(Closed on Sunday &
Public Holidays)
9am to 6pm