FAQ

FAQ

Information about Spotify on PlayStation™Music

Q: I’ve heard Spotify is now available on PlayStation™Music. Tell me more.

A: PlayStation® and Spotify have joined forces to provide the best possible music streaming experience for our audience of gaming and entertainment enthusiasts. With Spotify now available on PlayStation™Music, you can enjoy Spotify on your PlayStation®4 system, your Xperia™ mobile phone and tablet.

Q: What’s special about Spotify being available on PlayStation™Music?

A: You can stream music with Spotify on your PS4™ system. You can even listen to Spotify in the background while playing supported games for PS4™ (not available while using Remote Play). Spotify Connect acts as a remote that allow you to control playback on your PS4™ console from a separate mobile phone or tablet without pausing your game. (Spotify Free and Premium users can use Spotify Connect to control PlayStation®4 using Android devices 2.4.0 and later and iOS devices 2.7.0 and later).

Q: It’s great that Spotify is now available on PlayStation™Music. How do I get it?

A: On a PS4™ console, access the Spotify app from PlayStation™Music. On Xperia™ mobile phone and tablet, download or update the Spotify app from Google Play Store. For seamless sign in, link your Spotify account to your account on PlayStation™Network. For information on getting started and linking accounts, visit https://link.playstationmusic.com/landing.

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Q: Which devices support Spotify available on PlayStation™Music?

A: Spotify is available on PlayStation™Music on your PS4™ system, Xperia™ mobile phone* and tablet*.

Q: Where is Spotify available on PlayStation™Music?

A: Spotify is now available on PlayStation™Music in Andorra, Austria, Australia, Belgium, Bolivia, Brazil, Bulgaria (English only), Canada, Chile, Costa Rica, Cyprus, Czech Republic, Denmark (English only), Ecuador, El Salvador, Finland, France, Germany, Greece, Guatemala, Honduras, Hong Kong (English and Traditional Chinese only), Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Malaysia, Malta, Mexico, Monaco, New Zealand, Netherlands, Nicaragua, Norway (English only), Panama, Paraguay, Peru, Poland, Portugal (English only), Romania, Singapore, Slovakia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK and USA, Uruguay.

Q: How much does Spotify cost on PlayStation™Music?

A: Spotify is available for free. You can upgrade to Spotify Premium to enjoy your music add-free, in high quality audio and offline on your mobile. Special offers to try Spotify Premium for free are available for new Spotify Premium customers. Unless cancelled before the end of your trial, a subscription will convert into a full paid one and you will be charged the applicable monthly fee as per the terms and conditions. Costs for Spotify Premium vary from region to region due to different currency rates. To find the rate for your country/region, follow the “upgrade” path on your PS4™ or Xperia™ device*.

* Download or update the Spotify app from Google Play Store

Spotify FAQs

Q: How do I get a Spotify account?

A: You can create a Spotify account on your PS4™ console, Xperia™ device, or on PlayStaion™Music. See more about how to get started with Spotify on PlayStation™Music.

Q: I already have a Spotify account. How will it work for me?

A: Open the Spotify app in PlayStation™Music and link your Spotify account to your account on PlayStation™Network.

Q: Are Spotify Free accounts included?

A: Yes, absolutely. Both Spotify Free and Spotify Premium are available on your PS4™system, Xperia™ mobile phone and tablet.

Q: I have Spotify Free but I’m interested in Spotify Premium. How do I upgrade to Spotify Premium?

A: You can upgrade to Spotify Premium directly from the Spotify app on your PS4™ console or Xperia™ device. You can also upgrade from a web or mobile browser after linking your account on PlayStation™Network to your Spotify account https://link.playstationmusic.com/landing.

Q: What Spotify features are available on PlayStation™Music?

A: With Spotify now available on PlayStation™Music, you can:

  • Listen to millions of songs on-demand on your PS4™ console. Play any song, anytime.
  • Listen to music while playing supported games for PS4™ (not available while using Remote Play).
  • Control the music on your PS4™ by using Spotify Connect on your mobile or tablet with Spotify Connect.
  • Spotify Premium gives you ad-free, high-quality streaming on your PS4™, as well as offline listening on Xperia and other mobile devices.
Q: Is background playback available?

A: Yes, background playback is available on supported games on the PS4™ console (not available while using Remote Play). This means that with Spotify available on PlayStation™Music, you can listen to music while gaming. In addition, you can use Spotify Connect on your mobile or tablet device to control music playback without pausing your game.

Q: Is Facebook login available?

A: Users who log in to Spotify using their Facebook credentials will need to use the Spotify app on Android or iPhone/iPad, and log in using the "Login to your Spotify account by using Connect" option.

Q: Is offline playback available?

A: Yes, offline playback is available on mobile devices with Spotify Premium.

Q: When listening to Spotify on my PS4™ system, can I control music playback with Spotify Connect?

A: Yes, on Xperia™ mobile phone and tablet.

Q: How do I manage my Spotify subscription?

A: If you purchased Spotify Premium from Spotify directly, you can manage your subscription at Spotify.com. If you purchased Spotify Premium from the PlayStation™Store with your PlayStation™Network wallet, you can view, manage and cancel your Spotify subscription by going to the Account Management page on the web or on console.

Q: How do I link my account on PlayStation™Network to my Spotify account?

A: To link your account on PlayStation™Network with your Spotify account, check out the “getting started” information on PlayStation™Music.

Q: How do I unlink my Spotify account and my account on PlayStation™Network?

A: Once your subscription has expired, simply sign out of Spotify on your PlayStation® system to unlink your accounts. You can also unlink accounts from this web page. Simply sign in with your PlayStation™Network account and follow the instructions.

*if you are a Spotify Premium subscriber and have purchased your subscription with your PlayStation™Network wallet, you need to cancel your premium subscription first. Enjoy the music until the subscription expires and then try to unlink accounts again.
Q: Uh oh. I think my account link was disconnected. What should I do?

A: On your PS4™ console, just open the Spotify app from PlayStation™Music and link your accounts again. On Xperia™ devices, visit “Settings” in the Spotify app.