Regional Warranty Services
Regional Warranty Service is entitled to the warranty services for PlayStation 4*, PlayStation VR*, PlayStation 3* and PlayStation Vita* in any Southeast Asia countries where a particular model of product has been officially launched and is licensed by Sony Interactive Entertainment Hong Kong Limited for sale and purchase.
Applicable models for Regional Warranty services will bear “Regional Warranty Notice” on its packaging.
* Applicable to certain selected models only
Products which are for sale in Indonesia from 25 September 2018 bearing “Local Warranty Notice” on its packaging (see image below) is entitled to local warranty service in Indonesia only, subject to the Terms and Conditions for Warranty Services for PlayStation systems (https://asia.playstation.com/content/dam/pscom/hk/support/warranty-services/20180801-id-tnc-pssystems.pdf )"
| PS4 Pro |
|---|
|
| PS4 |
|---|
|
| PS3 |
|---|
|
| PSVita |
|---|
|
Product Registration
Login an account for PlayStation Network (PSN) and register your PlayStation 4/PlayStation Vita warranty online to get an additional 90-day Free Extended Warranty.
PSN members should register product online before the standard warranty period (1 year) expires.
Online Product Registration is eligible for PSN members from Hong Kong, Singapore, Malaysia, Thailand and Indonesia only. PSN members from Philippines and Vietnam are not eligible to the service.
Attention: please ensure that you have added an "Online ID" to your account for PSN, or you will not be able to register your PlayStation product online even if you have a valid account for PSN.
Suggest browser : Chrome or Firefox
Customer Service Centres
Terms and Conditions for Regional Warranty Services
- Sony Interactive Entertainment Hong Kong Limited (“SIEH”) shall, subject to these Terms and Conditions for Regional Warranty Service, through its local service agents in the countries where the Regional Warranty Service applies (“the SIEH Service Agents”), provide warranty to the Product for any defects in material or workmanship for a period of one (1) year from the original purchase date of the Product. Any defective parts of or additional parts (eg. modchips or components not part of the original Product) found in the Product which are replaced / removed by the SIEH Service Agents in the course of repairing, if any, shall be the property of SIEH. Notwithstanding any repairs to the Product carried out by SIEH Service Agents, its original one (1) year warranty term shall not be extended on account of the repairs or otherwise.
- Repair service under this Warranty will include the cost of labour, and all replacement parts required for the proper functioning of the Product.
- The original purchase invoice must be presented for verification when any repair service is required.
- THIS WARRANTY SHALL NOT APPLY AND NO REPAIR SERVICE SHALL BE PROVIDED IF THE PRODUCT:
- This Warranty is only valid and applicable to official Products and in countries where the Products have been officially launched and are licensed by SIEH for sale and purchase, and PROVIDED THAT the packaging of the Product bears the Regional Warranty Notice.
- Though no repair service is provided if the Product has been modified as provided in section 4 above, the SIEH Service Agents may at their sole discretion, provide repair services to the modified Product if the customer signs a letter prepared by the repair centre setting out the terms and conditions for repairing the modified Product, and given by the SIEH Service Agents to the customer upon the Product being taken in for repair service.
- For Product supplied with built-in and/or external storage media (“the Storage Media”), data saved in the Storage Media is excluded from this Warranty. With respect to repair service for the Storage Media provided, it is solely the customer’s responsibility prior to repair service to backup any data he or she has stored in the Storage Media. The SIEH Service Agents shall not be responsible for any damage to or loss of any data stored in the memory sticks or HDD.
- Should the Product require repair service, customer shall be responsible for and bear the cost of transporting the Product to one of the authorized Customer Service Centres of the SIEH Service Agents by hand. After the service is completed, the customer is also responsible for picking it up from the same location. The addresses and opening hours of the authorized Customer Service Centres can be found at: http://asia.playstation.com.
- In fulfilling its warranty obligations under these Terms and Conditions, the SIEH Service Agents may, in their sole discretion, elect either to repair and restore the Product to such original configurations and specifications as designed and manufactured by Sony Interactive Entertainment Inc., or to replace the Product with a refurbished product which is equivalent in all material respects. In either case, the system software (or the refurbished replacement product) shall be upgraded to the latest version available. The customer is not entitled to request the retention or installation of the version of the system software existing as at prior to the date of the request for the repair service.
- This Warranty cannot be exchanged for a Manufacturer's Limited Warranty (Tourist Warranty).
- The Terms and Conditions for Warranty Service shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region, whose Courts shall have exclusive jurisdiction over any disputes arising thereunder.
- SIEH reserves the right to amend the Terms and Conditions for Regional Warranty Service or related repair services without prior notice.
(a) IS USED WITH THIRD PARTY PRODUCTS NOT SOLD OR LICENSED BY SONY INTERACTIVE ENTERTAINMENT (INCLUDING, BUT NOT LIMITED TO, NON-LICENSED GAME ENHANCEMENT DEVICES, ADAPTORS, POWER SUPPLY SOURCES, COMPUTER PROGRAM AND COUNTERFEIT OPTICAL DISCS) OR WHICH ARE OTHERWISE NOT COMPATIBLE WITH THE PRODUCT;
(b) IS USED FOR COMMERCIAL PURPOSES (INCLUDING RENTAL) OR IS MODIFIED OR TAMPERED WITH IN ANY WAY, OR HAS BEEN REPAIRED BY ANY UNAUTHORIZED PERSON OR ENTITY;
(c) IS DAMAGED BY ACTS OF GOD, MISUSE, ABUSE, NEGLIGENCE, ACCIDENT, WEAR AND TEAR, UNREASONABLE USE, OR BY OTHER CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP;
(d) HAS HAD THE SERIAL NUMBER ALTERED, DEFACED, TAMPERED WITH OR REMOVED. IT IS PRESUMED THAT THE PRODUCT IS ALTERED OR TAMPERED WITH IF THE ORIGINAL WARRANTY SEAL ON THE PRODUCT (NOT APPLICABLE TO PLAYSTATION VITA) IS BROKEN IN ANY WAY OR EXTENT OR REMOVED;
OR
(e) IS USED IN ANY WAY THAT IS IN BREACH OF ANY SYSTEM SOFTWARE LICENCE AGREEMENT.
