Warranty Services

Warranty Services

Sony Interactive Entertainment Hong Kong Limited (“SIEH”) official PlayStation® products are entitled to 1-year free warranty service, subject to the terms and conditions for Warranty Service as below.

Terms & Conditions for Warranty Service

Computer Entertainment Systems/Systems/Selected Peripherals

(PlayStation®4/ PlayStation®VR/ PlayStation®Vita/ PlayStation®VitaTV/ PlayStation®3/ PlayStation®2/ PlayStation®Portable/ PSP®(PlayStation®Portable) go)

Computer Entertainment Systems/Systems (PlayStation®4/ PlayStation®Vita/ PlayStation®VitaTV/ PlayStation®3/ PlayStation®2/ PlayStation®Portable) 

Selected Peripherals (PlayStation®4/ PlayStation®VR/ PlayStation®Vita/ PlayStation®VitaTV/ PlayStation®3/ PlayStation®2/ PlayStation®Portable/ PSP®(PlayStation®Portable)go) 

Regional Warranty Service

Regional Warranty Service is entitled to the warranty services for PlayStation®4*, PlayStation®VR*, PlayStation®3* and PlayStation®Vita* in any Southeast Asia countries where a particular model of product has been officially launched and is licensed by Sony Interactive Entertainment Hong Kong Limited for sale and purchase.


* Applicable to certain selected models only

Extended Warranty Service

90 Days Extra Warranty Service

Customers who successfully completed the online product registration for their PlayStation®4 / PlayStation®Vita may enjoy an additional 90-day Free Extended Warranty Service.

90 Days Extra Warranty Service is eligible for SEN members from Hong Kong, Singapore, Malaysia, Thailand and Indonesia only. SEN members from Philippines and Vietnam are not eligible to the service.

Online Product Registration of each PlayStation®4 / PlayStation®Vita must be completed within 1 year from the date of purchase.

Each product (i.e. each serial number) is entitled to Extended Warranty Service once only.

Warranty period of additional Extended Warranty service shall be started immediately after the end of the original 1-year warranty period.

Service coverage, terms and conditions for extended warranty is same as that of the original 1-year warranty.

Product Registration

Login your Sony Entertainment Network (“SEN”) account and register your PlayStation®4/PlayStation®Vita warranty online to get an additional 90-day Free Extended Warranty.

SEN members should register product online before the standard warranty period (1 year) expires.

Online Product Registration is eligible for SEN members from Hong Kong, Singapore, Malaysia, Thailand and Indonesia only. SEN members from Philippines and Vietnam are not eligible to the service.

Attention: please ensure that you have added an "Online ID" to your PSN account, or you will not be able to register your PlayStation® product online even if you have a valid SEN account.

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