FAQ

FAQ

Q: How long do I get to keep the PS Plus free games?

A: PS Plus Free Games are free to download with a PS Plus membership. As long as you’re a PS Plus member, you’ll always have access to any game you’ve downloaded, even if you’ve deleted a game from your hard drive previously.

Q: When does new content rotate into the PS Plus free games?

A: At this time, we add new free games every month. This could change and we’re always looking at the best way for gamers to experience PS Plus.

Q: Why did X country get this and we didn’t?

A: Different countries have different rights, release schedules and, as many of you know, have different things available in their PlayStation™Store for this reason. We are constantly working to align our content globally, but to also ensure that our audience gets the content that is available to them as some games are released globally on different schedules.

Q: How do I take advantage of the discounts in PS Plus?

A: We regularly place content in the PS Store with an added discount for PS Plus members. You can go to the PS Plus section on the PS Store to find all discounted content at the time. Or you can look up the product and find it with your discount automatically in place. Content that you purchase with a discount as a PS Plus member is yours to keep, regardless of your membership status.

Q: What about those exclusive game betas?

A: Although PS Plus is your best bet to get first access for game betas, there may be times when a developer decides to keep a beta more closed and accessible only to an audience that they prefer. However, when and if they decide to open it to a larger audience, you can bet your PS Plus membership will get you in.

Q: How does Online Game Saves work?

A: To use this feature, you must subscribe to PS Plus . Saved data in online storage can be managed by each user. You can download saved data to system storage. In addition, when you start a game for the first time, you can select to upload the game save files automatically with Auto-Upload.

Q: How does Auto-Upload work?

A: Once you’re a PS Plus member, you can select automatically upload saved data while the PlayStation®4 in turned on or in rest mode. These include Trophy sync, the latest game updates, specified Online Game Save uploads, and more.

Q: What can I do with Share Play on PlayStation®4?

A: Share Play allows unlimited 60 minute sessions with a friend. To play games together, both you and your friend need to be PS Plus members. You can share your games with anyone on your PlayStation™Network friends list, as long as you’ve both updated your system software, your friend doesn’t even need to own the game. For the best Share Play experience, both you and your friend need a high speed internet connection.

Q: What happens when my PS Plus membership ends?

A: The content you have downloaded as part of your PS Plus membership at no charge is only accessible as long as you are an active PS Plus member. The exceptions are free themes and avatars, which you will continue to have access to, even if you are no longer a member. Anything you have purchased (even if you purchased it at a discounted price) remain available to you even if your membership ends.

Q: My membership expired, but I will renew it late. Will I get my content back?

A: Yes, you will.

Q: If I purchase extra PS Plus membership, or get any voucher codes for additional membership while I am a PS Plus active member, will it stack on top of my existing membership?

A: Yes. You can purchase, or 'stack', more time to your PS Plus membership at any time. There are voucher codes we use for promotional purposes that do NOT stack, but these are fairly rare and are used only at certain on-location events.

Q: How to Purchase PS Plus membership?

A: You can purchase PS Plus membership via the following channels:

(1) PlayStation™Store

There is a PS Plus category in PS Store. You can check out the latest offer of the month before you buy the PS Plus membership.

(2) Sony Store, PlayStation®Platinum shops or ePaylinks branches

PlayStation®Plus Membership is available in all Sony Store and retail location.