Warranty Services

Warranty Services

Sony Interactive Entertainment Hong Kong Limited (“SIEH”) official PlayStation® products are entitled to 1-year free warranty service, subject to the terms and conditions for Warranty Service as below.

Terms & Conditions for Warranty Service

Computer Entertainment Systems/Systems (PlayStation 4/ PlayStation Classic/ PlayStation Vita/ PlayStation VitaTV/ PlayStation 3/ PlayStation 2/ PlayStation Portable)

Selected Peripherals (PlayStation 4/ PlayStation VR/ PlayStation Vita/ PlayStation VitaTV/ PlayStation 3/ PlayStation 2/ PlayStation Portable/ PSP (PlayStation Portable)go) 

Regional Warranty Service

Regional Warranty Service is entitled to the warranty services for PlayStation®4*, PlayStation®VR*, PlayStation®3* and PlayStation®Vita* in any Southeast Asia countries where a particular model of product has been officially launched and is licensed by Sony Interactive Entertainment Hong Kong Limited for sale and purchase.


* Applicable to certain selected models only

Extended Warranty Service

90 Days Extra Warranty Service

Customers who successfully completed the online product registration for their PlayStation 4 / PlayStation Vita may enjoy an additional 90-day Free Extended Warranty Service.

90 Days Extra Warranty Service is eligible for PSN members from Hong Kong, Singapore, Malaysia, Thailand and Indonesia only. PSN members from Philippines and Vietnam are not eligible to the service.

Online Product Registration of each PlayStation 4 / PlayStation Vita must be completed within 1 year from the date of purchase.

Each product (i.e. each serial number) is entitled to Extended Warranty Service once only.

Warranty period of additional Extended Warranty service shall be started immediately after the end of the original 1-year warranty period.

Service coverage, terms and conditions for extended warranty is same as that of the original 1-year warranty.

Product Registration

Login an account for PlayStation Network (PSN) and register your PlayStation 4/PlayStation Vita warranty online to get an additional 90-day Free Extended Warranty.

PSN members should register product online before the standard warranty period (1 year) expires.

Online Product Registration is eligible for PSN members from Hong Kong, Singapore, Malaysia, Thailand and Indonesia only. PSN members from Philippines and Vietnam are not eligible to the service.

Attention: please ensure that you have added an "Online ID" to your account for PSN, or you will not be able to register your PlayStation  product online even if you have a valid account for PSN.

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